Incidents and maintenance reported on status page for Converlens https://status.converlens.com/ https://d1lppblt9t2x15.cloudfront.net/logos/dc952f31278827acec61f4c67a0aa5ea.png https://status.converlens.com/ en https://status.converlens.com/incident/1089330 Wed, 14 Oct 2026 14:17:50 -0000 https://status.converlens.com/incident/1089330#640c4d30a65b2cec4f0cc6e3a664d44553bd77292aef0e5f06a8a9e64eeb5ae9 Incident Help Desk and Support site recovered. https://status.converlens.com/incident/1089330 Tue, 13 Oct 2026 19:04:38 -0000 https://status.converlens.com/incident/1089330#472322d96134afd744bb40726a928388fc38accfb15a356a82ec5816f2811e91 Incident Help Desk and Support site went down. https://status.converlens.com/incident/1089330 Tue, 13 Oct 2026 18:55:39 -0000 https://status.converlens.com/incident/1089330#c7faa693a4492c6e9075b2ae9ac99957a226dd4fa666e239b48d024514fcedb6 Incident Help Desk and Support site recovered. https://status.converlens.com/incident/1089330 Tue, 13 Oct 2026 18:09:49 -0000 https://status.converlens.com/incident/1089330#a7fa3de3cc0d70afae706219f776a84024cdf50027b33288a0f83438c13f013d Incident Help Desk and Support site went down. https://status.converlens.com/incident/802288 Sun, 11 Jan 2026 08:34:00 -0000 https://status.converlens.com/incident/802288#2c8849a4477f28fc601f3e3ccd7fc6a7ab1e606c1b490077772cd6629be51e87 Incident The Netlify CDN hosting the Converlens UI experienced about 1.5 hours of intermittent issues. Converlens remained substantially available during this time, but certain users may have seen degraded access during this window. https://status.converlens.com/incident/802288 Sun, 11 Jan 2026 06:48:00 -0000 https://status.converlens.com/incident/802288#970dd9803c70710a5f00d7c920787fbc7071d50f7f0a8fbbd5f10b4ecf3fab22 Incident Netlify have acknowledged and identified the issue and are working on resolving this: https://www.netlifystatus.com/incidents/d7jbqq36lnr6 https://status.converlens.com/incident/802288 Sun, 11 Jan 2026 06:36:00 -0000 https://status.converlens.com/incident/802288#c1d3ee4d59b10957003dc81d2917751d2908fbfee6c0916203bd0122c2632f66 Incident The infrastructure provider hosting Converlens UI (Netlify) is experiencing intermittent access issues. https://status.converlens.com/incident/772738 Sun, 23 Nov 2025 22:20:00 -0000 https://status.converlens.com/incident/772738#852ce3cd21c91d974d1e906a47621e71cfc0e2e3b71a5be026435429e6276561 Incident This issue is now resolved https://status.converlens.com/incident/772738 Sun, 23 Nov 2025 22:08:00 -0000 https://status.converlens.com/incident/772738#3c05523bc27d857940b4aae5d3ddd5a6b2c2973f7207ac08f94325abbf6d81f9 Incident We have identified the cause of the issue and are rolling out a fix. https://status.converlens.com/incident/772738 Sun, 23 Nov 2025 21:30:00 -0000 https://status.converlens.com/incident/772738#a928e509697e9c0692e0ebf543f5667c3414c451dfd8c793350ae5e54ffe8846 Incident Our team are currently investigating an error on the admin user interface. https://status.converlens.com/incident/768809 Tue, 18 Nov 2025 12:06:26 -0000 https://status.converlens.com/incident/768809#07d2597a15c84924474da0e340541f72446f76e4b64654c270a0d2265fa1ef28 Incident Help Desk and Support site recovered. https://status.converlens.com/incident/768809 Tue, 18 Nov 2025 12:01:17 -0000 https://status.converlens.com/incident/768809#e888423219f013e775819f2c451202d73d1168afef260de4736bc44eb8bbb54b Incident Help Desk and Support site went down. https://status.converlens.com/incident/761886 Tue, 11 Nov 2025 01:45:00 -0000 https://status.converlens.com/incident/761886#1cd2c029b82fdcc407285ba335ef8de1e54cc03e7c1d71e5e7133ecdd1eee6a5 Incident All affected instances have now returned to normal. https://status.converlens.com/incident/761886 Tue, 11 Nov 2025 01:40:00 -0000 https://status.converlens.com/incident/761886#c726a6223f52befcfd0b95b1c8c61daa78079419d58151012c8c7cde05096acd Incident We have identified the cause of the issue and are applying a fix. https://status.converlens.com/incident/761886 Tue, 11 Nov 2025 00:06:00 -0000 https://status.converlens.com/incident/761886#3e36ab6d0c7b16568a41e36d577e37d67dd2900d1fa26bd52c7e0acb9da5d1cd Incident Some customers have reported issues submitting surveys. Team is investigating. https://status.converlens.com/incident/602430 Fri, 13 Jun 2025 04:09:00 -0000 https://status.converlens.com/incident/602430#ecee9a4b61be6c88101f0bdace71ed579ae51a3b136d2e3d5e53b9f737a92cdb Incident Google Cloud experienced a major service disruption between 10:51 - 18:18 12 June 2025 PDT. Their incident page is available here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Service has now returned to normal. Converlens core services were not directly impacted by this, in respect of our application servers, databases, and other application infrastructure remained running, and our engineers were able to access and confirm status. Our automated status checks also all remained green during this time, reporting no issues. However we had multiple reports from customers being unable to connect to Converlens domains during this period, reporting what appeared to be routing and network access errors, which appeared to prevent connections to the running Converlens services. Google have yet to provide further information about this incident or a post-mortem, however all services have since been restored. https://status.converlens.com/maintenance/543191 Thu, 10 Apr 2025 15:15:03 -0000 https://status.converlens.com/incident/543191#0b9166a9dd2f91decf81531d0a1a5d39c146963e098cd4ef140e7cd98eef7b60 Maintenance There will be a brief restart for our core database instances while we upgrade the underlying machines. You may see increased error rates during about a five minute window. https://status.converlens.com/maintenance/477944 Sun, 15 Dec 2024 07:47:27 -0000 https://status.converlens.com/incident/477944#454bb5be12e92a5d2a7f65e6728cf14cdf58adfed6e62cb2b7edb6d7772b6bfc Maintenance We're upgrading our databases in line with our maintenance and security practices. There may be a brief interruption in service, which we expect to be no longer than 5 minutes. https://status.converlens.com/maintenance/434134 Tue, 24 Sep 2024 16:57:52 -0000 https://status.converlens.com/incident/434134#f6c7743f4bd66a1d302994ca9a62493cd23df08b2162aff2c45e7abcc7055329 Maintenance This update involves upgrading our "workers" infrastructure (the jobs that do things like natural language processing and email sending in the background). While updating the database this may require up to 5 minutes of downtime. https://status.converlens.com/incident/414546 Fri, 16 Aug 2024 00:44:00 -0000 https://status.converlens.com/incident/414546#5b3984842e96afc40dad43d3118697c9f6ebb738b00d15fa1e94d727805891a1 Incident This issue has been resolved. https://status.converlens.com/incident/414546 Fri, 16 Aug 2024 00:42:00 -0000 https://status.converlens.com/incident/414546#21dd7da1a75294c0a94e2c37e6dc405517c0e6c3f8a72e8d18e795044934a0be Incident Background info update: During a standard, automated GCP server rotation some of our new servers were instantiated on IP ranges that weren't authorised to connect to the production databases. This has been resolved. https://status.converlens.com/incident/414546 Fri, 16 Aug 2024 00:20:00 -0000 https://status.converlens.com/incident/414546#65e988418624367eb8159f6272c0f3b453d0f6340da0fd9b473c2c6744b4fd7d Incident Our team continued to monitor the service and identified about 30% of connections were still receiving errors messages. This has now been fully resolved. https://status.converlens.com/incident/414546 Thu, 15 Aug 2024 23:54:00 -0000 https://status.converlens.com/incident/414546#b0f46ce0a91f0abc4774a2a2dde9c09f7c4f2ee3d8274ece90647c16466e1ef0 Incident Our team has identified and resolved connection errors to the database, and is continuing to monitor the system https://status.converlens.com/incident/414546 Thu, 15 Aug 2024 23:30:00 -0000 https://status.converlens.com/incident/414546#bfb1773011b5017ab980ced2e1297c543ef25d68fc881d62bbc48e34ca940474 Incident Investigating increased error rates connecting to database https://status.converlens.com/incident/411044 Thu, 08 Aug 2024 21:28:00 -0000 https://status.converlens.com/incident/411044#d8cf979acbf91635d32d12ba8af99c5c42fbb7f8424ea9e6b115f646c8ba8f93 Incident Backend Services restored https://status.converlens.com/incident/411044 Thu, 08 Aug 2024 21:22:00 -0000 https://status.converlens.com/incident/411044#3eb0931a0fe975d17d4fefeb5bf4a6c67efb8106178c7c464cf8bd2cea97479b Incident Interrupted backend API servers https://status.converlens.com/maintenance/391204 Sat, 29 Jun 2024 16:30:00 -0000 https://status.converlens.com/incident/391204#1f3ced70982f92ce43b603134b1a230815f51968a4ebebfcade0f40907999c4c Maintenance We're updating part of our core DB stack. Expect up to 10mins of downtime. https://status.converlens.com/maintenance/260447 Sat, 16 Sep 2023 12:00:00 -0000 https://status.converlens.com/incident/260447#b5c3a1a89bb7d3eda494293293376c3f5d5cd8424ba749aa166bd6146de3f85f Maintenance Our engineering team are gearing up for important upgrades for the Converlens app platform. To prepare for these we're making a number of structural updates to the underling "wiring" of the databases and infrastructure behind the scenes. These should not have any visible impact. https://status.converlens.com/incident/255480 Tue, 05 Sep 2023 23:50:00 -0000 https://status.converlens.com/incident/255480#5aba7af8344be9ebdeb6cdee444b5cc6143f3962cb4901d02962da3aef528ec8 Incident All services have returned to normal. https://status.converlens.com/incident/255480 Tue, 05 Sep 2023 23:35:00 -0000 https://status.converlens.com/incident/255480#f9f2a0221b62f7f48fa0a978078d4bcb7eb1b5d937a33c0b3e83ce05fb7763cc Incident Heavy load is being experienced on some of our databases. Our team is investigating. https://status.converlens.com/incident/233779 Sun, 16 Jul 2023 09:36:00 -0000 https://status.converlens.com/incident/233779#c187fa5e09fcded6ff6a2d0a2cc45e40a09a8a31ce2d4b56f0092ae5abc6db87 Incident Connectivity has been fully restored. We continue to monitor the system https://status.converlens.com/incident/233779 Sun, 16 Jul 2023 01:17:00 -0000 https://status.converlens.com/incident/233779#1e8db6ced2cd14078483868cc51558390715fb7b05cf112fe15b8f95021bf5a0 Incident We've identified the root issue and are working to resolve this https://status.converlens.com/incident/233779 Sat, 15 Jul 2023 22:41:00 -0000 https://status.converlens.com/incident/233779#c1a2691b656532bfabf02a11150fe4d9c9ae0098a3525e514b1f36c538f31672 Incident Database connectivity issues are stemming from our upstream provider (Google). We're investigating further. https://status.converlens.com/maintenance/233543 Sat, 15 Jul 2023 22:00:00 -0000 https://status.converlens.com/incident/233543#57f8266b1f152a27db3e7954574c36f85c36f5deb2544eeeaf93da6a1bdf16d9 Maintenance Rolling out database updates across our clusters to resolve connectivity issues reported by some users. Please contact support if you have any questions. https://status.converlens.com/incident/233779 Sat, 15 Jul 2023 21:08:00 -0000 https://status.converlens.com/incident/233779#2c51588e0ab3465bd3858854bc2697a57071c942cd6b2e875caa0db2310df6e6 Incident Our team is investigating connectivity issues with the database https://status.converlens.com/incident/217180 Wed, 07 Jun 2023 10:41:00 -0000 https://status.converlens.com/incident/217180#eb88e6d6447b003d44ae43850a76866de56686e84393ff76d6fa3d8a33387cd3 Incident Access to API Services recovered - there was a connection issue with our ingress controller not accepting new connections. Fully resolved. https://status.converlens.com/incident/217180 Wed, 07 Jun 2023 10:20:00 -0000 https://status.converlens.com/incident/217180#46beb9fd5c573fd01bc567122d692500f48bfd25529c846c5d49886e49c80c86 Incident Team investigating https://status.converlens.com/incident/217180 Wed, 07 Jun 2023 10:16:00 -0000 https://status.converlens.com/incident/217180#ff59ec56ac7a91d924cc9ff93a7bc0c392283d5312d7dede754fdc1009fbc46c Incident Access to API services are experiencing issues https://status.converlens.com/maintenance/190710 Wed, 29 Mar 2023 20:37:02 -0000 https://status.converlens.com/incident/190710#7ac58d798f658f5fdc6c4a3b74c955a30c79a7df574fc2cf2f6b70f6a4549c9f Maintenance Our team will be switching our primary clusters over. This is a background change and should not significantly impact access or performance. https://status.converlens.com/maintenance/176574 Sat, 18 Feb 2023 10:45:00 -0000 https://status.converlens.com/incident/176574#481b81e9bdbf167dc15a784ac71fcbe47c29d83c610de35f4a3619965d19c224 Maintenance Rotating our security credentials for the Converlens network. Expected brief downtime while the network is restarted. https://status.converlens.com/incident/175989 Fri, 10 Feb 2023 17:17:00 -0000 https://status.converlens.com/incident/175989#fc2a0bc8530777be2a46257eb0dd0e5dc231b3836825bb8498c94a943eef848c Incident IP tables updated, issue resolved. https://status.converlens.com/incident/175989 Fri, 10 Feb 2023 17:01:00 -0000 https://status.converlens.com/incident/175989#4113d1292af86b9d088ab6e7f2382b0afc67c0dbcd82bec4605c1fc717c13a2d Incident API servers unavailable for certain IP ranges https://status.converlens.com/maintenance/125771 Wed, 12 Oct 2022 08:29:59 -0000 https://status.converlens.com/incident/125771#d472fc829c557f2406f48f72287d4b7f413d1981b282848a45306ba0d292634d Maintenance Routine maintenance upgrade of various underlying software versions. There may be some slower page loading times while we switch systems over but otherwise no downtime is expected. https://status.converlens.com/maintenance/112658 Thu, 25 Aug 2022 17:00:00 -0000 https://status.converlens.com/incident/112658#aa357c3c70588a417a82626327c962bd1f58efb9720be2916e284f5423ada81a Maintenance We're upgrading our application server dependencies. There may be a few minutes of interrupted connections while we roll this out across the network. #security-update https://status.converlens.com/maintenance/109567 Sun, 14 Aug 2022 15:30:00 -0000 https://status.converlens.com/incident/109567#9b2967a2552bd0279e76efabf1b391fa20993f868b026c02a80af6f32b430192 Maintenance Planned database upgrades. Expecting a brief interruption of connectivity while we restart the database (required), but no other noticeable effects. https://status.converlens.com/incident/108510 Wed, 10 Aug 2022 16:20:00 -0000 https://status.converlens.com/incident/108510#ffba69492ca618efd892381bc2add01baef19ba27c5ed9213fe34314d1b3c555 Incident Edge network latencies have been resolved https://status.converlens.com/incident/108510 Wed, 10 Aug 2022 16:15:00 -0000 https://status.converlens.com/incident/108510#f5cea2701815eaa02cffe2fd988693a63b0b36b1e785d1d92af491f7ca9f6bb7 Incident Our CDN is experiencing increased latencies https://status.converlens.com/incident/106755 Wed, 03 Aug 2022 13:28:00 -0000 https://status.converlens.com/incident/106755#1f52a8e602629cd7c2705563276e779c902682c2355f7ec62d896d44d6b92396 Incident All services have returned to normal https://status.converlens.com/incident/106755 Wed, 03 Aug 2022 13:23:00 -0000 https://status.converlens.com/incident/106755#496f4b6431c18d1eee2bb9fc95d6b81b483fbe22ee0c53ca7725b4960ca8eef2 Incident Some reports of degraded access to the backend dashboard https://status.converlens.com/maintenance/104111 Sat, 23 Jul 2022 08:26:01 -0000 https://status.converlens.com/incident/104111#8c5703ccf2b009f522ab6b5b3c693b41f97f8a53adea12f72e0c2dfb86644d45 Maintenance Migrating our frontend application servers and caches. No client data will be affected and we anticipate a seamless transition (no downtime).