Incidents reported on status page for Converlens https://status.converlens.com/ https://d1lppblt9t2x15.cloudfront.net/logos/dc952f31278827acec61f4c67a0aa5ea.png https://status.converlens.com/ en https://status.converlens.com/incident/602430 Fri, 13 Jun 2025 04:09:00 -0000 https://status.converlens.com/incident/602430#ecee9a4b61be6c88101f0bdace71ed579ae51a3b136d2e3d5e53b9f737a92cdb Google Cloud experienced a major service disruption between 10:51 - 18:18 12 June 2025 PDT. Their incident page is available here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Service has now returned to normal. Converlens core services were not directly impacted by this, in respect of our application servers, databases, and other application infrastructure remained running, and our engineers were able to access and confirm status. Our automated status checks also all remained green during this time, reporting no issues. However we had multiple reports from customers being unable to connect to Converlens domains during this period, reporting what appeared to be routing and network access errors, which appeared to prevent connections to the running Converlens services. Google have yet to provide further information about this incident or a post-mortem, however all services have since been restored. https://status.converlens.com/incident/543191 Sun, 13 Apr 2025 09:15:36 -0000 https://status.converlens.com/incident/543191#0b9166a9dd2f91decf81531d0a1a5d39c146963e098cd4ef140e7cd98eef7b60 There will be a brief restart for our core database instances while we upgrade the underlying machines. You may see increased error rates during about a five minute window. https://status.converlens.com/incident/543191 Sun, 13 Apr 2025 09:15:00 +0000 https://status.converlens.com/incident/543191#c192096ffdcabaa0f11fb78b3f55bc2885d6298814c225bd1721b82c4d277922 Maintenance completed https://status.converlens.com/incident/543191 Sun, 13 Apr 2025 08:45:00 -0000 https://status.converlens.com/incident/543191#0b9166a9dd2f91decf81531d0a1a5d39c146963e098cd4ef140e7cd98eef7b60 There will be a brief restart for our core database instances while we upgrade the underlying machines. You may see increased error rates during about a five minute window. https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:49:41 +0000 https://status.converlens.com/incident/477944#b559b259867e5c00f105262cb911a248a4c3dec11d7d87add5df0527b7a97d21 Maintenance completed https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:49:41 -0000 https://status.converlens.com/incident/477944#454bb5be12e92a5d2a7f65e6728cf14cdf58adfed6e62cb2b7edb6d7772b6bfc We're upgrading our databases in line with our maintenance and security practices. There may be a brief interruption in service, which we expect to be no longer than 5 minutes. https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:49:41 +0000 https://status.converlens.com/incident/477944#b559b259867e5c00f105262cb911a248a4c3dec11d7d87add5df0527b7a97d21 Maintenance completed https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:49:41 -0000 https://status.converlens.com/incident/477944#454bb5be12e92a5d2a7f65e6728cf14cdf58adfed6e62cb2b7edb6d7772b6bfc We're upgrading our databases in line with our maintenance and security practices. There may be a brief interruption in service, which we expect to be no longer than 5 minutes. https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:45:26 -0000 https://status.converlens.com/incident/477944#454bb5be12e92a5d2a7f65e6728cf14cdf58adfed6e62cb2b7edb6d7772b6bfc We're upgrading our databases in line with our maintenance and security practices. There may be a brief interruption in service, which we expect to be no longer than 5 minutes. https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:45:26 -0000 https://status.converlens.com/incident/477944#454bb5be12e92a5d2a7f65e6728cf14cdf58adfed6e62cb2b7edb6d7772b6bfc We're upgrading our databases in line with our maintenance and security practices. There may be a brief interruption in service, which we expect to be no longer than 5 minutes. https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:30:00 -0000 https://status.converlens.com/incident/477944#454bb5be12e92a5d2a7f65e6728cf14cdf58adfed6e62cb2b7edb6d7772b6bfc We're upgrading our databases in line with our maintenance and security practices. There may be a brief interruption in service, which we expect to be no longer than 5 minutes. https://status.converlens.com/incident/477944 Fri, 03 Jan 2025 15:30:00 -0000 https://status.converlens.com/incident/477944#454bb5be12e92a5d2a7f65e6728cf14cdf58adfed6e62cb2b7edb6d7772b6bfc We're upgrading our databases in line with our maintenance and security practices. There may be a brief interruption in service, which we expect to be no longer than 5 minutes. https://status.converlens.com/incident/434134 Sat, 28 Sep 2024 17:30:00 +0000 https://status.converlens.com/incident/434134#6df40de937c23c1f09a558c7d9e8822f742aab187d85d04eb63b968568baa39c Maintenance completed https://status.converlens.com/incident/434134 Sat, 28 Sep 2024 17:30:00 +0000 https://status.converlens.com/incident/434134#6df40de937c23c1f09a558c7d9e8822f742aab187d85d04eb63b968568baa39c Maintenance completed https://status.converlens.com/incident/434134 Sat, 28 Sep 2024 16:30:00 -0000 https://status.converlens.com/incident/434134#f6c7743f4bd66a1d302994ca9a62493cd23df08b2162aff2c45e7abcc7055329 This update involves upgrading our "workers" infrastructure (the jobs that do things like natural language processing and email sending in the background). While updating the database this may require up to 5 minutes of downtime. https://status.converlens.com/incident/434134 Sat, 28 Sep 2024 16:30:00 -0000 https://status.converlens.com/incident/434134#f6c7743f4bd66a1d302994ca9a62493cd23df08b2162aff2c45e7abcc7055329 This update involves upgrading our "workers" infrastructure (the jobs that do things like natural language processing and email sending in the background). While updating the database this may require up to 5 minutes of downtime. https://status.converlens.com/incident/414546 Fri, 16 Aug 2024 00:44:00 -0000 https://status.converlens.com/incident/414546#5b3984842e96afc40dad43d3118697c9f6ebb738b00d15fa1e94d727805891a1 This issue has been resolved. https://status.converlens.com/incident/414546 Fri, 16 Aug 2024 00:42:00 -0000 https://status.converlens.com/incident/414546#21dd7da1a75294c0a94e2c37e6dc405517c0e6c3f8a72e8d18e795044934a0be Background info update: During a standard, automated GCP server rotation some of our new servers were instantiated on IP ranges that weren't authorised to connect to the production databases. This has been resolved. https://status.converlens.com/incident/414546 Fri, 16 Aug 2024 00:20:00 -0000 https://status.converlens.com/incident/414546#65e988418624367eb8159f6272c0f3b453d0f6340da0fd9b473c2c6744b4fd7d Our team continued to monitor the service and identified about 30% of connections were still receiving errors messages. This has now been fully resolved. https://status.converlens.com/incident/414546 Thu, 15 Aug 2024 23:54:00 -0000 https://status.converlens.com/incident/414546#b0f46ce0a91f0abc4774a2a2dde9c09f7c4f2ee3d8274ece90647c16466e1ef0 Our team has identified and resolved connection errors to the database, and is continuing to monitor the system https://status.converlens.com/incident/414546 Thu, 15 Aug 2024 23:30:00 -0000 https://status.converlens.com/incident/414546#bfb1773011b5017ab980ced2e1297c543ef25d68fc881d62bbc48e34ca940474 Investigating increased error rates connecting to database https://status.converlens.com/incident/411044 Thu, 08 Aug 2024 21:28:00 -0000 https://status.converlens.com/incident/411044#d8cf979acbf91635d32d12ba8af99c5c42fbb7f8424ea9e6b115f646c8ba8f93 Backend Services restored https://status.converlens.com/incident/411044 Thu, 08 Aug 2024 21:22:00 -0000 https://status.converlens.com/incident/411044#3eb0931a0fe975d17d4fefeb5bf4a6c67efb8106178c7c464cf8bd2cea97479b Interrupted backend API servers https://status.converlens.com/incident/391204 Sat, 29 Jun 2024 16:45:00 +0000 https://status.converlens.com/incident/391204#7a4b3d3549c55e934dfd28015fb44fefbb7a0b8315726ded463fc533e2dfb203 Maintenance completed https://status.converlens.com/incident/391204 Sat, 29 Jun 2024 16:30:00 -0000 https://status.converlens.com/incident/391204#1f3ced70982f92ce43b603134b1a230815f51968a4ebebfcade0f40907999c4c We're updating part of our core DB stack. Expect up to 10mins of downtime. https://status.converlens.com/incident/260447 Sun, 17 Sep 2023 13:30:00 +0000 https://status.converlens.com/incident/260447#277b5f36a81506d5af11a5b3a5db7ec7757915f479ff09ceb6f90be35aa78139 Maintenance completed https://status.converlens.com/incident/260447 Sat, 16 Sep 2023 12:00:00 -0000 https://status.converlens.com/incident/260447#b5c3a1a89bb7d3eda494293293376c3f5d5cd8424ba749aa166bd6146de3f85f Our engineering team are gearing up for important upgrades for the Converlens app platform. To prepare for these we're making a number of structural updates to the underling "wiring" of the databases and infrastructure behind the scenes. These should not have any visible impact. https://status.converlens.com/incident/255480 Tue, 05 Sep 2023 23:50:00 -0000 https://status.converlens.com/incident/255480#5aba7af8344be9ebdeb6cdee444b5cc6143f3962cb4901d02962da3aef528ec8 All services have returned to normal. https://status.converlens.com/incident/255480 Tue, 05 Sep 2023 23:35:00 -0000 https://status.converlens.com/incident/255480#f9f2a0221b62f7f48fa0a978078d4bcb7eb1b5d937a33c0b3e83ce05fb7763cc Heavy load is being experienced on some of our databases. Our team is investigating. https://status.converlens.com/incident/233543 Sun, 16 Jul 2023 12:00:00 +0000 https://status.converlens.com/incident/233543#3cda00360d681e543e43a256dc64c125747047632a2b5449d788d338494a6568 Maintenance completed https://status.converlens.com/incident/233779 Sun, 16 Jul 2023 09:36:00 -0000 https://status.converlens.com/incident/233779#c187fa5e09fcded6ff6a2d0a2cc45e40a09a8a31ce2d4b56f0092ae5abc6db87 Connectivity has been fully restored. We continue to monitor the system https://status.converlens.com/incident/233779 Sun, 16 Jul 2023 01:17:00 -0000 https://status.converlens.com/incident/233779#1e8db6ced2cd14078483868cc51558390715fb7b05cf112fe15b8f95021bf5a0 We've identified the root issue and are working to resolve this https://status.converlens.com/incident/233779 Sat, 15 Jul 2023 22:41:00 -0000 https://status.converlens.com/incident/233779#c1a2691b656532bfabf02a11150fe4d9c9ae0098a3525e514b1f36c538f31672 Database connectivity issues are stemming from our upstream provider (Google). We're investigating further. https://status.converlens.com/incident/233543 Sat, 15 Jul 2023 22:00:00 -0000 https://status.converlens.com/incident/233543#57f8266b1f152a27db3e7954574c36f85c36f5deb2544eeeaf93da6a1bdf16d9 Rolling out database updates across our clusters to resolve connectivity issues reported by some users. Please contact support if you have any questions. https://status.converlens.com/incident/233779 Sat, 15 Jul 2023 21:08:00 -0000 https://status.converlens.com/incident/233779#2c51588e0ab3465bd3858854bc2697a57071c942cd6b2e875caa0db2310df6e6 Our team is investigating connectivity issues with the database https://status.converlens.com/incident/217180 Wed, 07 Jun 2023 10:41:00 -0000 https://status.converlens.com/incident/217180#eb88e6d6447b003d44ae43850a76866de56686e84393ff76d6fa3d8a33387cd3 Access to API Services recovered - there was a connection issue with our ingress controller not accepting new connections. Fully resolved. https://status.converlens.com/incident/217180 Wed, 07 Jun 2023 10:20:00 -0000 https://status.converlens.com/incident/217180#46beb9fd5c573fd01bc567122d692500f48bfd25529c846c5d49886e49c80c86 Team investigating https://status.converlens.com/incident/217180 Wed, 07 Jun 2023 10:16:00 -0000 https://status.converlens.com/incident/217180#ff59ec56ac7a91d924cc9ff93a7bc0c392283d5312d7dede754fdc1009fbc46c Access to API services are experiencing issues https://status.converlens.com/incident/190710 Sat, 01 Apr 2023 14:09:08 +0000 https://status.converlens.com/incident/190710#d8d3506a4ae4de127df027a838beffc0042d4acbefdec74999543d779629efb5 Maintenance completed https://status.converlens.com/incident/190710 Sat, 01 Apr 2023 14:09:08 -0000 https://status.converlens.com/incident/190710#7ac58d798f658f5fdc6c4a3b74c955a30c79a7df574fc2cf2f6b70f6a4549c9f Our team will be switching our primary clusters over. This is a background change and should not significantly impact access or performance. https://status.converlens.com/incident/190710 Sat, 01 Apr 2023 13:29:50 -0000 https://status.converlens.com/incident/190710#7ac58d798f658f5fdc6c4a3b74c955a30c79a7df574fc2cf2f6b70f6a4549c9f Our team will be switching our primary clusters over. This is a background change and should not significantly impact access or performance. https://status.converlens.com/incident/190710 Sat, 01 Apr 2023 07:00:00 -0000 https://status.converlens.com/incident/190710#7ac58d798f658f5fdc6c4a3b74c955a30c79a7df574fc2cf2f6b70f6a4549c9f Our team will be switching our primary clusters over. This is a background change and should not significantly impact access or performance. https://status.converlens.com/incident/176574 Sat, 18 Feb 2023 11:45:00 +0000 https://status.converlens.com/incident/176574#11c65cd241dcb6f1791f5e50593f4e00668db639a6a82884f3ddd5fc1eeac63c Maintenance completed https://status.converlens.com/incident/176574 Sat, 18 Feb 2023 11:45:00 +0000 https://status.converlens.com/incident/176574#11c65cd241dcb6f1791f5e50593f4e00668db639a6a82884f3ddd5fc1eeac63c Maintenance completed https://status.converlens.com/incident/176574 Sat, 18 Feb 2023 10:45:00 -0000 https://status.converlens.com/incident/176574#481b81e9bdbf167dc15a784ac71fcbe47c29d83c610de35f4a3619965d19c224 Rotating our security credentials for the Converlens network. Expected brief downtime while the network is restarted. https://status.converlens.com/incident/176574 Sat, 18 Feb 2023 10:45:00 -0000 https://status.converlens.com/incident/176574#481b81e9bdbf167dc15a784ac71fcbe47c29d83c610de35f4a3619965d19c224 Rotating our security credentials for the Converlens network. Expected brief downtime while the network is restarted. https://status.converlens.com/incident/175989 Fri, 10 Feb 2023 17:17:00 -0000 https://status.converlens.com/incident/175989#fc2a0bc8530777be2a46257eb0dd0e5dc231b3836825bb8498c94a943eef848c IP tables updated, issue resolved. https://status.converlens.com/incident/175989 Fri, 10 Feb 2023 17:01:00 -0000 https://status.converlens.com/incident/175989#4113d1292af86b9d088ab6e7f2382b0afc67c0dbcd82bec4605c1fc717c13a2d API servers unavailable for certain IP ranges https://status.converlens.com/incident/125771 Sat, 15 Oct 2022 03:00:00 +0000 https://status.converlens.com/incident/125771#c3b82d1fb066aaeb51ed6a2228ced2ae1eefc341a89e0b14563eb5583d37fb95 Maintenance completed https://status.converlens.com/incident/125771 Sat, 15 Oct 2022 03:00:00 +0000 https://status.converlens.com/incident/125771#c3b82d1fb066aaeb51ed6a2228ced2ae1eefc341a89e0b14563eb5583d37fb95 Maintenance completed https://status.converlens.com/incident/125771 Sat, 15 Oct 2022 01:00:00 -0000 https://status.converlens.com/incident/125771#d472fc829c557f2406f48f72287d4b7f413d1981b282848a45306ba0d292634d Routine maintenance upgrade of various underlying software versions. There may be some slower page loading times while we switch systems over but otherwise no downtime is expected. https://status.converlens.com/incident/125771 Sat, 15 Oct 2022 01:00:00 -0000 https://status.converlens.com/incident/125771#d472fc829c557f2406f48f72287d4b7f413d1981b282848a45306ba0d292634d Routine maintenance upgrade of various underlying software versions. There may be some slower page loading times while we switch systems over but otherwise no downtime is expected. https://status.converlens.com/incident/112658 Thu, 25 Aug 2022 18:30:00 +0000 https://status.converlens.com/incident/112658#1bdda573d48386e193713c4765783af5107cd19f909ac775c2f98fc12a97cde8 Maintenance completed https://status.converlens.com/incident/112658 Thu, 25 Aug 2022 18:30:00 +0000 https://status.converlens.com/incident/112658#1bdda573d48386e193713c4765783af5107cd19f909ac775c2f98fc12a97cde8 Maintenance completed https://status.converlens.com/incident/112658 Thu, 25 Aug 2022 18:13:07 -0000 https://status.converlens.com/incident/112658#aa357c3c70588a417a82626327c962bd1f58efb9720be2916e284f5423ada81a We're upgrading our application server dependencies. There may be a few minutes of interrupted connections while we roll this out across the network. #security-update https://status.converlens.com/incident/112658 Thu, 25 Aug 2022 18:13:07 -0000 https://status.converlens.com/incident/112658#aa357c3c70588a417a82626327c962bd1f58efb9720be2916e284f5423ada81a We're upgrading our application server dependencies. There may be a few minutes of interrupted connections while we roll this out across the network. #security-update https://status.converlens.com/incident/112658 Thu, 25 Aug 2022 17:00:00 -0000 https://status.converlens.com/incident/112658#aa357c3c70588a417a82626327c962bd1f58efb9720be2916e284f5423ada81a We're upgrading our application server dependencies. There may be a few minutes of interrupted connections while we roll this out across the network. #security-update https://status.converlens.com/incident/112658 Thu, 25 Aug 2022 17:00:00 -0000 https://status.converlens.com/incident/112658#aa357c3c70588a417a82626327c962bd1f58efb9720be2916e284f5423ada81a We're upgrading our application server dependencies. There may be a few minutes of interrupted connections while we roll this out across the network. #security-update https://status.converlens.com/incident/109567 Sun, 14 Aug 2022 17:30:00 +0000 https://status.converlens.com/incident/109567#6dd2d87d5524c0111a269c3208b6ef31f48162186b28632ef3b2db4b0c5a79c8 Maintenance completed https://status.converlens.com/incident/109567 Sun, 14 Aug 2022 17:30:00 +0000 https://status.converlens.com/incident/109567#6dd2d87d5524c0111a269c3208b6ef31f48162186b28632ef3b2db4b0c5a79c8 Maintenance completed https://status.converlens.com/incident/109567 Sun, 14 Aug 2022 15:30:00 -0000 https://status.converlens.com/incident/109567#9b2967a2552bd0279e76efabf1b391fa20993f868b026c02a80af6f32b430192 Planned database upgrades. Expecting a brief interruption of connectivity while we restart the database (required), but no other noticeable effects. https://status.converlens.com/incident/109567 Sun, 14 Aug 2022 15:30:00 -0000 https://status.converlens.com/incident/109567#9b2967a2552bd0279e76efabf1b391fa20993f868b026c02a80af6f32b430192 Planned database upgrades. Expecting a brief interruption of connectivity while we restart the database (required), but no other noticeable effects. https://status.converlens.com/incident/108510 Wed, 10 Aug 2022 16:20:00 -0000 https://status.converlens.com/incident/108510#ffba69492ca618efd892381bc2add01baef19ba27c5ed9213fe34314d1b3c555 Edge network latencies have been resolved https://status.converlens.com/incident/108510 Wed, 10 Aug 2022 16:15:00 -0000 https://status.converlens.com/incident/108510#f5cea2701815eaa02cffe2fd988693a63b0b36b1e785d1d92af491f7ca9f6bb7 Our CDN is experiencing increased latencies https://status.converlens.com/incident/104111 Fri, 05 Aug 2022 13:45:53 +0000 https://status.converlens.com/incident/104111#e37520e84386cf6a516c468be31bef7cf144e9a34475e444c0e156c16cf06ba3 Maintenance completed https://status.converlens.com/incident/104111 Fri, 05 Aug 2022 13:45:53 -0000 https://status.converlens.com/incident/104111#8c5703ccf2b009f522ab6b5b3c693b41f97f8a53adea12f72e0c2dfb86644d45 Migrating our frontend application servers and caches. No client data will be affected and we anticipate a seamless transition (no downtime). https://status.converlens.com/incident/104111 Fri, 05 Aug 2022 12:00:00 -0000 https://status.converlens.com/incident/104111#8c5703ccf2b009f522ab6b5b3c693b41f97f8a53adea12f72e0c2dfb86644d45 Migrating our frontend application servers and caches. No client data will be affected and we anticipate a seamless transition (no downtime). https://status.converlens.com/incident/106755 Wed, 03 Aug 2022 13:28:00 -0000 https://status.converlens.com/incident/106755#1f52a8e602629cd7c2705563276e779c902682c2355f7ec62d896d44d6b92396 All services have returned to normal https://status.converlens.com/incident/106755 Wed, 03 Aug 2022 13:28:00 -0000 https://status.converlens.com/incident/106755#1f52a8e602629cd7c2705563276e779c902682c2355f7ec62d896d44d6b92396 All services have returned to normal https://status.converlens.com/incident/106755 Wed, 03 Aug 2022 13:23:00 -0000 https://status.converlens.com/incident/106755#496f4b6431c18d1eee2bb9fc95d6b81b483fbe22ee0c53ca7725b4960ca8eef2 Some reports of degraded access to the backend dashboard https://status.converlens.com/incident/106755 Wed, 03 Aug 2022 13:23:00 -0000 https://status.converlens.com/incident/106755#496f4b6431c18d1eee2bb9fc95d6b81b483fbe22ee0c53ca7725b4960ca8eef2 Some reports of degraded access to the backend dashboard