Degraded access to database
Status Report Update State Resolved
Aug 16 at 10:44am AEST
This issue has been resolved.
Affected services
Backend Services
Status Report Update State Updated
Aug 16 at 10:42am AEST
Background info update: During a standard, automated GCP server rotation some of our new servers were instantiated on IP ranges that weren't authorised to connect to the production databases. This has been resolved.
Affected services
Backend Services
Status Report Update State Updated
Aug 16 at 10:20am AEST
Our team continued to monitor the service and identified about 30% of connections were still receiving errors messages. This has now been fully resolved.
Affected services
Backend Services
Status Report Update State Updated
Aug 16 at 09:54am AEST
Our team has identified and resolved connection errors to the database, and is continuing to monitor the system
Affected services
Backend Services
Status Report Update State Created
Aug 16 at 09:30am AEST
Investigating increased error rates connecting to database
Affected services
Backend Services